Phone System

PROPERTY

Some outside property is allowed in the jail, but that property is limited to a prisoner´s priviledge level...

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COMMISSARY

For more information regarding commissary here at the jail, including how to add money...

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FREQUENTLY ASKED QUESTIONS

For answers to some of our most frequently asked questions, check this page first...

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Inmate telephone services are provided by contract. Our current provider is ICSolutions. Their mission is to focus advanced technology and proven resources into transforming the inmate calling areana. Their dedication to ongoing technology advances, market-specific solutions, and unsurpassed custumer service has earned them the reputation of an emerging industry leader.

866-228-4031
www.ICSolutions.com

All issues concerning the inmate phone system are to be directed to ICSoultions at either (888) 506-8407 or Customer@ICSolutions.com. Please do not contact the jail, as we will only refer you back to ICSoultions.

Below are some of the more frequently asked questions concerning our inmate phone system. Just click on the question that you want answered and we will direct you to the answer.

Who is ICSolutions?
How much does it cost?
When and why would PrePaid services be required?
How does PrePaid calling work?
What are the advantages of PrePaid calling?
What if I still have other questions?

There seems to be a block on my phone, why is this?
I don’t want any inmates calling my phone, how can I have a block placed on my phone?
What can cause my call to be disconnected?
I have question about my bill, who do I contact?

Who is ICSolutions?

ICSolutions services the inmate telephone system responsible for processing all secure calls placed from this facility. Back to the top

How much does it cost?

Because rates vary by facility and the location of the person being called, rate information is available to the called party during the call set-up process or by calling ICSolutions’ customer service department for assistance. Back to the top

When and why would PrePaid services be required?

Because rates vary by facility and the location of the person being called, rate information is available to the called party during the call set-up process or by contacting ICSolutions’ customer service department for assistance. Back to the top

How does PrePaid calling work?

When an unbillable destination number is called, the called party will hear voice promts providing information regarding PrePaid Calling services and the toll free number of 888-506-8407 to reach ICSolutions’ prepayment center. The called party is invited to stay on the line for a short one-time free call with their caller and at the conclusion of the call they will be automatically transferred to the prepayment center. The series of events is a as follows:
- The called party is advised of requirement of PrePaid services.
- The called party is invited to stay on the line for a short one-time free call.
- At the end of the free call, the called party is automatically transferred to the prepayment center. The inmate is notified of the transfer and disconnected from the call.
- Once the account is funded, the phone system is automatically updated and the inmate will again be able to call that person.
- The entire process takes as little as 15 minutes but maybe longer depending on the payment method selected by the called party. Back to the top

What are the advantages of PrePaid calling?

Some of the advantages of PrePaid calling are:
- Rapid account ativation
- Balance notification with every call
- Ability to manage phone expence
- No bills to pay
- No preset limit
- Calls allowed to numbers that would otherwise be blocked
- No commissary fund needed
- No application to complete or credit check to pass
- Refunds returned in five business days when account is no longer needed
For your convenience, you can also establish and fund your PrePaid account utilizing our online payment system at www.ICSolutions.com. Back to the top

There seems to be a block on my phone, why is this?

Blocks maybe placed on your phone for several reasons including:
- The owner of the phone acount may have requested a block be placed on the line; or
- A block was placed by the facility for security reasons; or
- There maybe a lack of a billing arrangement with your local phone services provider.
When trying to call a blocked number, the inmate will hear a message that should provide him⁄her as to the reason for the block. If you have a question about the block, please contact ICSolutions at 888-506-8407… They are available 24x7x365 days a year. Back to the top

I don’t want any inmates calling my phone, how can I have a block placed on my phone?

To have a block placed on your phone, please click here contact ICSolutions. Back to the top

What can cause my call to be disconnected?

Calling features used on your home telephone such as; three-way calling, call forwarding, call waiting, and tele-zappers can cause disconnections during a conversation between an inmate and a friend or family member. Also, long periods of silence or pressing keys on the phone keypad after connection will also result in unwanted call termination. These types of services or actions are consistent with attempts to complete unauthorized calls. Depending on the policy of this facility, these calls may either be disconnected or tracked. Use of unauthorized calling serices or attempts to complete three-way calls may result in loss of calling privileges or blocking of calls to involved parties. Back to the top