Why am I not receiving calls if my account has a positive balance?

Even though your account balance is positive, there could be several reasons why you are not receiving calls:

  • Is the inmate calling you?
  • Did you press the wrong button and place a block on your line?
  • Is the inmate's facility on lockdown?
  • Is the inmate on phone restriction or in punitive segregation?

Show All Answers

1. Who is Securus?
2. How much does it cost?
3. What funding options are available?
4. How do I know that it is my inmate calling?
5. What can cause my call to be disconnected?
6. What if there are problems with the facility's phones?
7. Why am I not receiving calls if my account has a positive balance?
8. There seems to be a block on my phone, why is this?
9. I don’t want any inmates calling my phone, how can I have a block placed on my phone?
10. I have question about my bill, who do I contact?
11. I suspect fraudulent activity on my account, what can I do?
12. What if I still have other questions?
13. How do I contact Securus Technologies?